Before booking, please note the following important information. When paying via invoice with a credit/debit card, you must send a copy of your government-issued ID and the card. Deposits are non-refundable and services with decor or chef services must be booked 48-72 hours in advance. We no longer travel up any stairs with our tables, and all appointments require a 50% deposit before confirmed. Same-day appointments must be paid in full to confirm, and cancellations done the day of the scheduled appointment are non-refundable but can be rescheduled within 30 days. All appointments booked incur a 50% deposit before confirmation, and any inconvenience or late fee is $50 per therapist for 30 minutes. If feeling sick or anyone in your residence is sick, please do not book. All sales are final, and once booked, there are no switching of services or packages under any circumstance; you may only add on services.

We accept deposit payments only via invoice. The remaining balance can be paid in cash or via invoice. This policy is in place to prevent any misinformation, misleading actions, or fraudulent activity. 

We will wear Mask if Client feels safer. Our therapists are completely vaccinated and We follow all Sanitation & Disinfecting Guidelines in order to keep both Therapist and Client safe.

We Kindly ask that you situate your Children and Pets before your Appointment, and that phones be left on silent. We want you to be in a complete peace of mind state while being serviced.

Unfortunately, we do not offer refunds for any deposits if an appointment is canceled. This policy will also be stated on the receipt for your reference.

For hotel services, we kindly ask that our guests valet our vehicle(s) if valet service is available, as it ensures a smooth and efficient setup for your spa experience. Please note that valet or parking fees are not included in the service fee and will be billed separately. For hotel and Airbnb stays, we request that detailed parking instructions are provided at the time of booking to ensure convenient access and timely arrival. This includes gate codes, building numbers, or any specific guidelines for parking locations. Clear communication helps us deliver a seamless and stress-free experience for you!

When booking, we may need the following information:

1. Type of location: Private residence, Airbnb, hotel, or office.
2. Area of town where you will be located.
3. Occasion for the booking.
4. Any special requests, such as decorations, a chef, a customized cake, or other needs.
5. Please state any Allergies or Medical Conditions, Illnesses or Recent Surgeries that may be contraindications to our products or services being used.
6. Agree to sign a waiver for services being rendered between spa professionals and client(s).

You have 24hrs. from the time of booking to pay deposit via invoice.

The deposit fee when booking is 50% of the total cost. For same-day services, the full payment is required. All fees must be paid within 24 hours of booking or are subject to cancellation.

No, unfortunately we do not cater to anyone under the age of 16.

We do accept same-day appointments, subject to availability. However, please note that there is an additional $50 fee for same-day inconvenience service booked within 2hrs of scheduled booking. 

We utilize professional-grade, heavy-duty massage tables designed to support weights of up to 450 pounds.

We do not transport our equipment up any stairs. If a client agrees to lift the equipment up stairs, we can accommodate this request. However, we must decline booking if there are no elevators or individuals available to assist with lifting the equipment.

Yes, the client is responsible for covering the therapist(s)' flight and accommodations when they are arriving and departing from the city/state, as well as 50% of the service fees.

We only schedule clients outside of the available days and times listed if they are regular VIP clients. There is a $50 additional fee for each therapist for before/ after-hours appointments, such as on Sundays or outside of the 10am to 8pm timeframe.