THINGS TO KNOW BEFORE BOOKING

THINGS TO KNOW BEFORE BOOKING

THINGS TO KNOW BEFORE BOOKING

  • MUST BE DEPOSIT READY WHEN BOOKING OR BOOKING IS DELETED WITHIN 24hr
  • LABOR FEE IS APPLIED IF THE THERAPISTS HAS TO TRAVEL ANY STAIRS (no exceptions)
  • ALL SERVICES WITH DECOR OR ADDING CHEF SERVICES MUST BOOK 48-72hrs (IN ADVANCE) 
  • DEPOSIT IS NON REFUNDABLE & NO CREDITS ON PREMIUM COUPLES PACKAGES, SPA PARTIES OR SPA~DAY~AT~HOME PACKAGES (any package that includes rose petals /candles, decor, mimosa/spatini bar, balloons, keepsake robes and Etc.)
  • NO KIDS/PETS/EXTRA GUESTS during Appointments Allowed in Area of Massage Please
  • ALL CELL PHONES SILENCED (want you in a relaxing state of mind)
  • I DO NOT ANSWER PHONE CALLS/TEXTS/DMs Before or After HOURS OF OPERATION
  • SPA PARTY POLICY- ONCE BOOKED NO REFUNDS ON DEPOSIT. Credit of Travel Fees will be Given. IF A MEMBER OF SPA PARTY IS A NO-SHOW OR UNABLE TO ATTEND YOU WILL STILL BE HELD ACCOUNTABLE FOR THE ENDING BALANCE.(NO EXCEPTIONS)
  • No REFUNDS ON DEPOSITS…only CREDITS GIVEN TO USE BEFORE A GIVEN EXPIRATION DATE(restrictions do apply)(Spa Parties Do Not Receive Refunds only Credits on Travel Fee ONLY
  • Any Cancellations done the Day of Scheduled Appointment (no refund and no credit will be given NO EXCEPTION)
  • 15 Minute Grace Period on Scheduled Appointments (additional inconvenience fee will be added to any service that doesn’t start on time or within grace period time)
  • Due to COVID 19 regulations and Safety of our Therapists we Ask that Our Guests if you Have Traveled outside of the US within 14days of Appointment please PROVIDE A NEGATIVE COVID SCREENING 
  • You will be ok with Providing Covid19 Test Results (within 72 hours of appointment) IF UNVACCINATED OR MUST BE FULLY VACCINATED TO BOOK (strictly enforced)



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